What is the difference between BackerKit and Kickstarter?
Backerkit and Kickstarter functions the same way. You will only be charged when the project is funded successfully and you get to edit/remove your pledge at any time during the campaign duration. The only difference is Shipping is charged AFTER the campaign ends via a survey which will be sent out after.
Last updated: April 09, 2024 01:53
How do I choose the Pin / Item Design I want?
After the project ends, a survey link will be sent to you. You will be able to indicate your choices in the survey.
Last updated: April 09, 2024 01:54
Why should I pledge?
Pledging now will enable you to get exclusive FREEBIES and fun early bird discounts and goodies! If you’d like to grab any of our Spring Cafe pins, now is the best time to do so! :)
Last updated: April 09, 2024 01:55
What is your refund policy?
Once the campaign is over, any refunds or cancellations will NOT be entertained. The funds will directly go into the production of the pins. This is due to the non-refundable campaign processing fees and other miscellaneous fees.
Please fully read all details of the project and only pledge if you accept and understand all the risks and timeline as stated. By pledging, you understand and accept that you will pay for the items you have pledged for along with the necessary shipping fees charged via Backerkit.
Please also note that any custom tax / VAT fees will have to be paid for by the Backer. If any parcels are returned to sender due to unpaid taxes, there will be no refunds and shipping will have to be paid for again by the Backer.
Last updated: April 09, 2024 01:58
Will the pins be available after the campaign ends?
Yes they will. However, they will be priced higher and will not come with exclusive freebies!
Last updated: April 09, 2024 01:59
When will I receive my rewards?
Fulfillment for our Spring Cafe goodies are projected to be around July - August 2024.
Last updated: May 01, 2024 23:11
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.